Grievance Redressal Policy

1. Purpose

Land2Land ("Company", "We", "Us", "Our") is committed to providing a transparent and effective mechanism for the timely resolution of complaints and grievances from users, buyers, sellers, and visitors. This Policy is published in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection Act, 2019.

2. Scope of Grievances

You may raise a grievance regarding, but not limited to:

• Inaccurate, misleading, or unauthorized land or property listings.
• Misuse of your personal data or privacy-related concerns.
• Content that is unlawful, offensive, or infringes intellectual property rights.
• Conduct of associates, developers, or other users on the platform.
• Quality or delivery of advisory and consultation services.

3. How to File a Grievance

To register a complaint, please email us with the following details so that we can investigate effectively:

• Your full name and registered contact details.
• A clear description of the grievance.
• The URL of the listing or page concerned (if applicable).
• Supporting documents, screenshots, or evidence.

4. Grievance Officer

In compliance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

5. Resolution Timelines

• We will acknowledge every grievance within 24 hours of receipt.
• Grievances will be resolved within 15 days from the date of receipt, in line with applicable law.
• Requests to remove unlawful or privacy-infringing content will be addressed on a priority basis, within the timelines prescribed under the IT Rules, 2021.

6. Escalation

If you are not satisfied with the resolution provided, or if the grievance is not resolved within the stipulated time, you may escalate the matter to our senior management by writing to info@land2land.com with the original complaint reference. We will conduct a further review and respond accordingly.

7. Abuse of the Mechanism

Frivolous, false, or malicious complaints intended to harass other users or the Company may be dismissed. Land2Land reserves the right to take appropriate action against any misuse of this grievance redressal mechanism.

8. Changes to This Policy

We reserve the right to modify this Grievance Redressal Policy at any time. Updates will be posted on this page with a revised "Last updated" date. Continued use of our services constitutes acceptance of the updated Policy.